Address:128 Poydras StNew Roads, LA 70760Map & Directions
Services: A low income home energy assistance program through the LIHEAP Program, Quarterly Commodity Food Distribution, Employment information, Council on Aging, and Medicaid Application
Hours: M-F, 8A-4P
Eligibility: Proof of need, eligibility may vary by program.
Documents To Bring: Call for an appointment.
Address:12292 Jackson RdSaint Francisville, LA 70775Map & Directions
Services: Home Delivered Meals, Congregate Meals, Provides transportation to places such as senior centers, medical appointments and social service agencies. Homemaker services- Provides assistance with light housework, and shopping. Supportive services (respite care, personal care, sitter services) for family caregivers of older persons.
Telephone calls to check on older persons and/or provide emergency response units.
Provides short-term utility bill assistance to low-income elderly who meet eligibility.
Services to maintain and/or improve mental and physical well being (exercise, health screenings, medication management education, nutrition education, socialization and recreation).
Hours: M-F, 8A-3P
Eligibility: Low income adults 60+
Documents To Bring: Call for more information. Intake process may vary between programs and services.
Address:11584 Ferdinand StSaint Francisville, LA 70775Map & Directions
Services: Rent and mortgage assistance, weatherization, Food vouchers, tutoring, community based abstinence program, fatherhood initiative programs, drug and safe free programs, medicaid and lachip enrollment, prescription assistance, liheap (low income home energy assistance program)
Eligibility: Low to moderate income
Documents To Bring: Applications are taken on a first come, first serve basis.
Address:10498 LA-965Saint Francisville, LA 70775Map & Directions
Services: Provides after-school tutoring, summer day camp in June, back-to-school workshop and school supplies, teen pregnancy prevention program, uniform assistance for West Feliciana Parish students in June and July, commodities and food boxes prepared by the Greater Baton Rouge Food Bank.
They also assist eligible low-income families with housing and rental assistance with the proper documentation.
Hours: M-F, 10A-3P
Eligibility: Based on need and food stamp office guidelines
Documents To Bring: Call for more information.
Address:1065 LA-749Opelousas, LA 70570Map & Directions
Services: Keywords: Rental Assistance, Utility Assistance, Transportation Assistance, weatherization home repair Senior employment pregnancy prevention teen medicaid enrollment food assistance home ownership counseling mortgage counseling foreclosure counseling
PROJECT CARE (utility assistance for the elderly age 60 and above) up to $50 toward payment of gas/electricity(only)..very limited resources available.One time assistance, no exceptions.
HOME ENERGY ASSISTANCE: utility payments made payable to vendors on behalf of eligible participants. Participants are eligible to apply every 12 months upon available resources.
WEATHERIZATION: weatherizes the homes of low-income residents to reduce the high costs of cooling and heating purposes. Low-income elderly homeowners get first priority. Activities include weather-stripping, caulking, replacing rotten weatherboards, roof-repairing, ceiling insulation, replacement of worn doors.
TRANSPORTATION: portal-to-portal; public non-emergency medical and human services agencies access transportation is provided to low-income elderly and general public of the parish, Monday thru Friday. Transportation sites include doctors, dentists, mental health, education (Project Independence), University Medical Center (Lafayette, LA) dialysis center, grocery shopping (occasional) and vocational Rehabilitation service/training resources
SENIOR COMPANION PROGRAM: senior companions...involved in valuable service through the Senior Corps...are part of the Corporation for National Services' efforts to engage Americans of all ages and backgrounds in community-based service. Senior Companions provide person-to-person non-medical support to help another stay independent. Join their ranks if you are age 60 or over, meet income requirements and are willing to serve 20 hours per week. Senior Companions will receive a tax-free stipend, pre-service orientation and monthly training. You will also receive reimbursement assistance for transportation and meals while on duty, an annual physical exam, accident and liability insurance during your service.
TEEN PREGNANCY PREVENTION PROGRAM: provides comprehensive awareness and education to teenagers (ages 8-19) and their parents/families on problems associated with teen pregnancies.
PRESCRIPTION ASSISTANCE PROGRAM: Applications are completed to assist customers with prescriptions through pharmaceutical companies.
MEDICAID OF LOUISIANA CERTIFIED ENROLLMENT CENTER: applications for Medicaid taken for women, children, senior citizens and disabled. Call the office (337) 948-3651 to schedule an interview.
HUD COUNSELING: provides housing counseling services to families with homes financed by HUD Guaranteed loans in areas of default mortgage, Pre and Post home purchasing, home maintenance and budget.
FEMA: assistance with past due (gas, light, water or rent/mortgage). Payments made to vendors on behalf of eligible participants.
EMERGENCY FOOD ASSISTANCE: nutritious food items are provided to the disadvantaged of the parish in emergency cases.
NEEDY FAMILY FOOD DISTRIBUTION: provides nutritious food in the form of surplus commodities to needy families throughout St. Landry Parish on a first-come-first served basis.
EMERGENCY MEDICAL PROGRAM: provide assistance with prescriptions and doctors visits.
LEGAL SERVICE COUNSELING/REFERRAL SERVICES: civil counseling referral to applicants (i.e. human services, general welfare benefits, job counseling and referrals)
JOB CORPS: referral, follow-up counseling services.
INFORMATION and REFERRAL: referral and coordination with other Human Services Agencies within the parish. Follow-up and home visit services are also provided.
Hours: 7:30am - 4:30pm Monday-Friday
Eligibility: Residents of St. Landry Parish meeting income guidelines
Documents To Bring: Call for information or walk-in.
picture ID; proof of household income; SS cards for all household members; proof of homeownership; physicians' orders/prescriptions; home utility bills; fire department report of loss
Address:2419 James Eaglin LaneOpelousas, LA 70570Map & Directions
Services: keywords:I&R aging council on aging food assistance congregate meals homemaker services I&R aging meals on wheels transportation medical senior recreation transportation elderly utility assistance personal care attendants medicaid enrollment
Offers transportation, congregate meals, meals on wheels, home delivered meals, recreation, referral, outreach, Medicaid enrollment, homemaker assistance, PCAs and a senior center for persons 60 years and older There is a waiting period for some programs In addition, limited energy assistance is offered.
Eligibility: Persons 60 years and older are eligible for services in St. Landry parish
Documents To Bring: All clients are assessed, using standard assessment forms, developed by the Governor's Office of Elderly Affairs
Address:330 E Landry StOpelousas, LA 70570Map & Directions
Services: About Cleco
Cleco Corp. is an energy services company based in central Louisiana. We have been in business since 1934, and throughout our years of service, we have perfected the basics of a successful electric utility business: reasonable rates, reliable service and customer focus.
Our two primary businesses are Cleco Power LLC, a regulated electric utility business serving approximately 276,000 customers in Louisiana, and Cleco Midstream Resources LLC, a wholesale energy business.
Today, we own approximately 1,360 megawatts of regulated generating capacity and manage an additional 691 megawatts for our partners through Cleco Power. In addition, we have almost 1,355 megawatts of unregulated capacity in operation through Cleco Midstream Resources.
To help us deliver reliable, reasonably-priced electricity to our customers, we use a diverse fuel mix of lignite, western coal, natural gas, oil and purchased power.
Customer Assistance Programs
Qualify now for the Cleco CARE discount
Cleco now offers a CARE (Cleco Alternative Rate for Electricity) program for low-income customers.
The CARE program provides low income customers with a 25 percent discount on the fuel portion of their bills during July, August and September.
Customers must qualify for the CARE discount through their local community action agency during the months of February, March and April.
Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
Customers will have to re-qualify each year for the CARE discount.
Energy Emergency Deferred Billing Program (EEDBP)
If the Louisiana Public Service Commission declares an energy emergency, eligible Cleco customers may defer a portion of their bill. Cleco developed this program under the guidelines of Legislative Act 629 of 2001, and Louisiana Public Service Commission Order No. R-26038. The deferral can be paid over a period of up to 12 months, depending on the amount. The amount deferred would be the amount in excess of a customer's previous year's Cleco bill for the period of time specified in the declared emergency. The example below shows what could be deferred.
$160.00 Current bill
$100.00 Pay now (bill for same month last year)
$60.00 Amount that can be deferred
To be eligible, last year's bill must be at least $20.00 lower than the bill for the specified period of time deemed an emergency. Generally, you would be responsible for paying the amount paid in the same month last year, or $100.00, on the regular due date. The $60.00 would be deferred and paid in installments over some period of time (see below).
Amounts and periods of maximum deferral are:
$20.00 - $75.00 may be deferred over a period of 1-3 months
$75.01 - $150.00 may be deferred over a period of 1-6 months
$150.00 and above may be deferred over a period of 1-12 months
COMMUNITY ACTION PARTNERSHIPS (CAP) AGENCIES LIHEAP PROVIDERS BY PARISH:
Allen Action Agency, Inc.
505 W. 7th Ave.
Beauregard Community Action Assn, Inc.
104 W. Port St.
Calcasieu Parish Office of Community Services
2001 Moeling St.
Lake Charles, LA
DeQuincy City Hall
300 N. Holly St.
# Rapides Parish
Cenla Community Action Committee, Inc.
1335 Jackson Street
# Rapides - (Reservation Only)
Clifton-Choctaw Reservation, Inc.
1146 Clifton Rd.
Credit Extension Agreement
This program provides eligible customers additional time to pay an arrears balance in a non-emergency situation. Cleco reserves the right to deny a credit extension agreement under circumstances in which it feels an agreement would be imprudent.
Levelized Billing Plan
Levelized billing is a payment plan based on a 12-month average of your electric utility bills. Your bill is based on the monthly average of your bills for the previous 12 months.
Each month the average is calculated. This average is always rounded to the next whole dollar amount. An adjustment is made to the average bill amount each month to avoid overpayment or underpayment on your account. The plan is an easy way to balance your electric bills. Instead of fluctuating bills, you can expect to pay about the same bill each month.
To sign up for this service, you must have a zero account balance and be a customer in good standing. Call our 24-hour customer service line at 1-800-622-6537 or visit one of our customer service offices to enroll.
The Gatekeeper Program
Cleco employees are gatekeepers. They watch for signs that indicate an elderly or disable person may be in need of assistance.
Critical Care Alert Program
The Critical Care Alert Program identifies customers with medical conditions where loss of electricity would be detrimental to their well being and health. A critical care customer registration form must be completed and signed by a physician. Call 1-800-622-6537 or visit a local customer service office for a registration form.
Hours: Monday - Friday 8:30am - 4:30pm
Eligibility: For CARE:Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
For EEDBP: * Those whose income does not exceed 150 percent of the poverty level as established by the federal government
* Those who receive food stamps or Temporary Assistance for Needy Families (TANF)
* Those whose sole income consists of Social Security payments
* Vital government entities designated by the LPSC as providers of services essential to public health, safety and welfare
* Persons certified by a physician as needing life-sustaining, electrically operated equipment, or life-sustaining medical treatment that requires electricity.
Documents To Bring: For CARE: Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
For EEDBP: Enrollment for the program is done through the community action agencies listed below. Those wishing to enroll in the program should first call their local agency for information regarding the process used at that agency. Customers will need a Cleco bill, along with proof that establishes them as a member of one of the eligible groups when applying. Customers will be asked to fill out some paperwork, and eligibility will be verified by the agency and forwarded to Cleco. Those currently certified as Cleco critical care customers will only need to sign some paperwork to initiate participation in the program. Paperwork for critical care customers can be sent by mail at the customer's request.
Customers will have to re-certify every two years to remain eligible.
Note: Those currently enrolled in Cleco's Levelized Billing Program will receive no benefit from enrolling in the EEDBP as their energy bills are already levelized over a 12-month period.
Address:5746 Rollins RdZachary, LA 70791Map & Directions
Services: Aids individuals with food, energy assistance, and emergency services (rent, utility bills)
Income guidelines must be met
Hours: M-F, 8A-5P
Eligibility: Income guidelines must be met
Address:13211 Jackson RdZachary, LA 70791Map & Directions
Services: Low Income and Families in need food program
Project Care for the elderly
FEMA program when funds are available
Headstart program for 3-4 yr olds, income based.
Emergency rent & electric assistance when funds are available
Administers funds for LIHEAP (Low Income Home Energy Assistance Program).
Eligibility: Based upon income; 70739 North of Hooper Rd.
Documents To Bring: Application process for many services
Address:880 N Alexander AvePort Allen, LA 70767Map & Directions
Services: Utility Service Payment Assistance
Rent Payment Assistance (up to $300)
Emergency Fire Victim Services- Motel room and food for victims of house fires up to 3 days.
Eligibility: Those in need. Motel vouchers for Fire Victims.
Documents To Bring: Call for an appointment. Must provide proof of income, proof of residence, social security card, photo ID.