Address:139 6th StWest Des Moines, IA 50265Map & Directions
Services: WEST DES MOINES HUMAN SERVICES CENTER provides information, outreach and referral services. Services include:
HOMELESS PREVENTION - partial rent or mortgage payment, partial rent deposit, or partial temporary housing assistance and partial emergency utilities assistance. West Des Moines only.
SHOWER is available to assist homeless individuals Call 222-3660 for hours and availability.
TRANSITIONAL HOUSING PROGRAM for eligible homeless families - must call to check for availability.
TRANSPORTATION for elderly or persons with disabilities. Must be WDM resident. Contact Carmen Murille, 222-3661.
HANDYMAN SERVICE available to seniors and disabled (see separate listing) 515-222-3661.
LIHEAP energy assistance or heating bill assistance is available for one month during the winter months, November- April (serves all Western Suburbs).
GAS/ELECTRIC emergency utility assistance to families experiencing financial hardship (West Des Moines only).
H20 PLUS program assists with West Des Moines water or municipal services bill.
EICP (Energy Crisis Intervention Payments program) offers furnace repair/replacement assistance
WEATHERIZATION program offers plastic for windows, strips of wood and nails to put plastic in place - qualifying household.
AIR CONDITIONERS and FANS.
FOOD PANTRY serves the Western suburbs of Polk County (except Urbandale & Windsor Heights, which can go to Urbandale food pantry) Bring photo ID, currently utility bill, proof of income, SS cards for household members.
SHARE is a private, not-for-profit organization that provides up to 50% savings on food packages once a month. The standared food package varies monthly, and always contains packages fresh fruit, vegetables and meat. Participant receives groceries of a retail value of $44.00 for $22.00 Accept cash or food stamps; no income eligibility. Contact: Shawn, 327-8662 or Richard, 279-5783, or Share Iowa 800-344-1107.
GARDEN PROGRAM apply in April for limited value garden voucher.
PERSONAL PANTRY includes soap, shampoo, feminine care products, toilet tissue, deodorant, diapers, and toothpaste (based on donations/availability). Bring photo ID, currently utility bill, proof of income, SS cards for household members.
CLOTHING CLOSET offers clothing and household items for low income clients; Mon, Tue and Thu 8 am-3 pm, Wed and Fri 8 am-12 noon.
HOLIDAY ASSISTANCE available during the Thanksgiving and Christmas season (food baskets, toys and meals served at community center).
OTT-MTA Bus Pass Program.
RECREATIONAL SCHOLARSHIPS for low-income children: camps, music/dance lessons, sport activities; children's free summer lunch program; holiday assistance and programs; as well as other human service related programs.
SCHOOL SUPPLIES for low-income children in the West Des Moines School District. Call afer June 15th to schedule an appointment.
IOWA SENIOR OLYMPICS (50yrs and older) volunteer opportunities. Call 222-3660 for more information.
NOTARY PUBLIC services available by appointment. Call 222-3660 for more information.
DONATIONS ACCEPTED clothing, personal items, household items, and small appliances Drop off Mon-Fri 8am-4pm.
BUDGET assistance and information (how to set one up).
TAX PREPARATION during the tax season to qualifying individuals; by appointment. Call 222-3660.
Hours: Office Hours: Mon-Fri 8 am-4 pm, Program Outreach: Mon, Tue, Thu 8 am-3 pm and Wed 8 am-12 noon
Address:25747 N AvenueAdel, IA 50003Map & Directions
Services: DALLAS COUNTY COMMUNITY SERVICES is the central point of coordination for countywide system of services and supports by taking applications, making eligibility decisions, evaluating the needs of individuals, and working to create and implement a service funding plan.
GENERAL ASSISTANCE for Dallas County includes rent, utility, transportation, or burial assistance, as well as referrals to other social service agencies.
CASE MANAGEMENT serves individuals diagnosed with mental retardation, chronic mental illness, or a developmental disability, and those eligible for the HCBS Mental Health Waiver per Iowa Code section 225C.20 Manage multiple resources effectively for the benefit of Medicaid consumers; designed to help individuals gain access to appropriate and necessary medical services and interrelated social and educational services Ensures that necessary evaluations are conducted; individual service and treatment plans are developed, implemented, and monitored; and reassessment of individual needs and services occurs on an ongoing and regular basis. Contact 515-993-1720.
Hours: Mon-Fri 8 am-4:30 pm
Address:3600 86th StUrbandale, IA 50322Map & Directions
Services: MID AMERICAN ENERGY COMPANY provides utilities, including Gas and Electric.
POWER OUTAGES/LINES DOWN: Residential 1-800-799-4443, Business 1-800-329-6261.
IOWA ONE CALL (Dig Line): 1-800-292-8989.
APPLIANCE RECYLCING PROGRAM offers free pickup of qualifying old refrigerators, freezers and window air conditioners. The appliance must be in good condition, plugged in and empty at time of pickup. For more information visit www.midamericanenergy.com/ee or call 1-800-621-2757.
Hours: Mon-Sun 24 hours
Address:1426 6th AveDes Moines, IA 50314Map & Directions
Services: ST VINCENT DE PAUL assists families who cannot afford utility, rent or mortgage payments, clothing, furniture and food.
FINANCIAL ASSISTANCE for electric bills under $750, rent and mortgage payments. Must complete the General Relief process and have approval or denial papers, as well as a landlord statement. A person is eligible for financial assistance every 6 months. Must bring photo ID, social security cards for all household members, if no social security card is available please bring tax forms DO NOT ASSIST with deposit or first months rent phone bills, electric bills over $750, YMCA rent, Randolph Hotel rent, hotels or transitional housing, bus tokens, Greyhound bus tickets, and gasoline
FOOD and CLOTHING is available every 3 months.
FURNITURE when available.
OPERATION SANTA CLAUS holiday assistance program.
LITERACY CENTER offers GED, ESL and computer classes (English and Spanish).
Hours: Mon-Fri 8:30 am-3 pm first come first serve
Address:3850 Merle Hay Rd # 500Des Moines, IA 50310Map & Directions
Services: PROTEUS INC provides the following services:
FINANCIAL ASSISTANCE primarily to non-English speaking individuals for mainly rent and utility assistance. Will assist English-speaking individuals on a limited basis in emergency situations.
EMERGENCY SHELTER PROJECT provides case management to homeless individuals, assistance to locate housing and access community services needed to transition from homeless status May be able to assist with rent, moving, clothing, transportation, emergency food, personal items, etc DO NOT HAVE TO BE A MIGRANT OR SEASONAL FARMWORKER TO QUALIFY, ONLY HOMELESS OR NEAR HOMELESS.
EMPLOYMENT and TRAINING PROGRAM provides assessment, career counseling, vocational training, Literacy/ABE/GED preparation, work experience, OJT and job placement Emergency Support services such as food and car repairs for in-stream migrants. Participants in educational programs may receive additional other support services (i.e. rental assistance, tools, and emergency transportation and child care assistance).
MIGRANT HEALTH provides health care services for migrant and seasonal farm workers. Health Aides to assess, refer and facilitate services Assistance in application for additional services such as WIC, Title 19, food stamps, etc Also serves non-documented individuals.
Address:1326-1330 6th AveDes Moines, IA 50314Map & Directions
Services: PROJECT H2O is a voluntary program established by Des Moines Water Works to accept contributions from Des Moines Water Works customers to financially assist low-income households with payment of their water bills The Salvation Army partners with Des Moines Water Works to determine who is eligible by using their criteria guidelines Each qualified applicant may receive up to $125 annually.
Hours: Mon-Fri 7:30 am-5:30 am
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Address:2309 Euclid AveDes Moines, IA 50310Map & Directions
Services: GENERAL ASSISTANCE provides temporary assistance for basic or special needs to low income persons who reside in Polk County Eligibility is determined by Financial Assistance Specialists in accordance with General Assistance Ordinance Can provide temporary rent, utility, food assistance, beds, property tax suspension, burial assistance, and medical supplies. For qualifying individuals, assistance may be available for a fridge or stove Propane assistance is also available May assist with transportation to out of town appointments.
PROPERTY TAX SUSPENSION assists elderly and disabled homeowners who may qualify for suspension of property taxes. Contact Mary Jo Smith at (515) 286-3133.
FUNERAL EXPENSE ASSISTANCE: Dan,286-3385, administered through General Assistance. Income guidelines.
BRING THE FOLLOWING INFO: Proof of income from the last 90 days, photo ID, social security cards for all household members Additional information needed will be determined at intake.
Hours: Mon-Fri 7:30 am-4:30 pm
Address:2011 Forest AveDes Moines, IA 50311Map & Directions
Services: COMMUNITY SERVICES administers:
LIHEAP (low income heating assistance program) provides assistance with utility bill. Applications are accepted November 1st
Hours: Office Mon, Wed, Fri 8 am-5 pm; Tue & Thu 8 am-7 pm; Food Pantry Mon-Fri 11 am-12:45 pm and 3 pm-close of business
Address:24 & Cottage GrvDes Moines, IA 50312Map & Directions
Services: CROSS MINISTRIES is an outreach program established to assist people in crisis with basic survival needs such as rent, rent deposits, mortgage payments, utility bills, birth certificates, etc. CROSS can sometimes assist with vouchers for laundry, bus tokens and storage costs. Other services:
HYGIENE PANTRY includes items such as soap, shampoo, paper products, tooth brushes, toothpaste, diapers, etc
DO NOT ASSIST WITH CAR GAS.
FOOD PANTRY open Wed 3pm-6pm and Sat 9am-noon; bring ID for each person, and a current piece of mail No geographic boundaries.
SCHOOL SUPPLIES PROGRAM distributes school supplies for Head Start -12th grade. August 9, 2012 5 pm-8 pm and August 10, 2012 10 am-12 noon (or until supplies are gone). Bring proof of income and IDs for all family members
RENT DEPOSIT assistance does not require a letter from General Assistance (need to bring Landlord statement, proof of income and expenses for the last 30 days.)
Hours: Tue-Fri 9 am-12 noon and 1:30 pm-4:30 pm (Office Hours), Specific hours for financial assistance vary
Address:1343 13th StDes Moines, IA 50314Map & Directions
Services: CREATIVE VISIONS can help find food, clothing, jobs, financial assistance, support groups and more. Some of the programs are:
EMERGENCY FINANCIAL ASSISTANCE is available on a limited basis for food, rent and utility bills Clients must go through General Assistance first and will been seen by appointment only.
THE FAMILY REMEDIAL SERVICES PROGRAM provides comprehensive support to families to help them address the emotional and behavioral issues of children in the household who maybe suffering from a mental illness A Licensed Practitioner of the Healing Arts (LPHA) and a trained family care provider works with each family to help address the issues involving mental illness as well as coping skills. Families must qualify for the State of Iowa Medicaid Program to participate and must meet other program eligibility criteria.
EMPLOYMENT help through resume development and assistance with job placement. ICAP site offering online job search through a partnership with Iowa Workforce Development
COMPUTER CLASS and FREE COMPUTER when you complete the class successfully. Meet every Friday from 4:30pm-5:30pm; each class is 6-8 weeks and weekly attendance is expected. Classes are free and open to the public; must register first.
COMPUTER LAB is open for use during the day.
FREE FAMILY PLANNING CLINIC on Thursday 1pm-6pm.
FREE MEAL on Sunday 5pm-6pm.
THE TRAFFIC SAFETY PROGRAM utilizes a mentoring team, and is designed to promote traffic safety by making the community aware of the dangers of driving while distracted or impaired, and injuries or fatalities resulting from the improper use of safety belts.
QUILT MAKING CLASS and GUITAR LESSONS.
PARENTING SUPPORT GROUPS are available; please call for information.
LATINO FAMILY SUPPORT GROUP on Mondays at 5pm.
YOUNG WOMEN OF VISION GROUP is open to women ages 14-18, providing mentoring and positive support.
YOUTH PROGRAMS including Youth Dialogues (written by youth for the youth), Teen Talk Show, Drop-In Center, and High School Suspension program (Outside the Box).
OUTSIDE THE BOX SUSPENSION PROGRAM personal and academic goals by encouraging students to envision their future, and providing them with the resources necessary to set this plan in action. The Suspension Program assists students with homework assignments and life skills such as anger management, conflict resolution, self esteem, goal setting, time management, and more. Additionally each student is encouraged to complete one hour of community service per day that they are enrolled in the program. Students who successfully complete the program, and do NOT receive an additional suspension during the current school year will receive a FREE refurbished computer.
THE EX-OFFENDER AND FAMILY REUNIFICATION PROGRAM is a comprehensive client-centered program designed to help reduce recidivism and expedite an offender's transition back with his or her family and community. This includes: Education assistance, Employment assistance and Family and Parenting assistance.
RIGHT START is a Mentoring and Support Program for Children of Incarcerated Parents. This includes: emotional support, educational support and assistance with maintaining communication with incarcerated parent (phone cards, transportation and parenting- from- prison resource).
VOLUNTEER OPPORTUNITIES are available at the after-school program for children ages 5-12, providing tutoring, etc.
Hours: Mon-Thu 9 am-8 pm, Fri 9 am-2 pm, Sun 5 pm-7 pm