Cleco Customer Service Office - Opelousas
(20 Miles Away)
Address: 330 E Landry St Opelousas, LA 70570 Map & Directions Telephone: (318) 484-7400 Website: http://www.cleco.com Services: About Cleco
Cleco Corp. is an energy services company based in central Louisiana. We have been in business since 1934, and throughout our years of service, we have perfected the basics of a successful electric utility business: reasonable rates, reliable service and customer focus.
Our two primary businesses are Cleco Power LLC, a regulated electric utility business serving approximately 276,000 customers in Louisiana, and Cleco Midstream Resources LLC, a wholesale energy business.
Today, we own approximately 1,360 megawatts of regulated generating capacity and manage an additional 691 megawatts for our partners through Cleco Power. In addition, we have almost 1,355 megawatts of unregulated capacity in operation through Cleco Midstream Resources.
To help us deliver reliable, reasonably-priced electricity to our customers, we use a diverse fuel mix of lignite, western coal, natural gas, oil and purchased power.
Customer Assistance Programs
Qualify now for the Cleco CARE discount
Cleco now offers a CARE (Cleco Alternative Rate for Electricity) program for low-income customers.
The CARE program provides low income customers with a 25 percent discount on the fuel portion of their bills during July, August and September.
Customers must qualify for the CARE discount through their local community action agency during the months of February, March and April.
Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
Customers will have to re-qualify each year for the CARE discount.
Energy Emergency Deferred Billing Program (EEDBP)
If the Louisiana Public Service Commission declares an energy emergency, eligible Cleco customers may defer a portion of their bill. Cleco developed this program under the guidelines of Legislative Act 629 of 2001, and Louisiana Public Service Commission Order No. R-26038. The deferral can be paid over a period of up to 12 months, depending on the amount. The amount deferred would be the amount in excess of a customer's previous year's Cleco bill for the period of time specified in the declared emergency. The example below shows what could be deferred.
$160.00 Current bill
$100.00 Pay now (bill for same month last year)
$60.00 Amount that can be deferred
To be eligible, last year's bill must be at least $20.00 lower than the bill for the specified period of time deemed an emergency. Generally, you would be responsible for paying the amount paid in the same month last year, or $100.00, on the regular due date. The $60.00 would be deferred and paid in installments over some period of time (see below).
Amounts and periods of maximum deferral are:
$20.00 - $75.00 may be deferred over a period of 1-3 months
$75.01 - $150.00 may be deferred over a period of 1-6 months
$150.00 and above may be deferred over a period of 1-12 months
COMMUNITY ACTION PARTNERSHIPS (CAP) AGENCIES LIHEAP PROVIDERS BY PARISH:
Allen Action Agency, Inc.
505 W. 7th Ave.
Beauregard Community Action Assn, Inc.
104 W. Port St.
Calcasieu Parish Office of Community Services
2001 Moeling St.
Lake Charles, LA
DeQuincy City Hall
300 N. Holly St.
# Rapides Parish
Cenla Community Action Committee, Inc.
1335 Jackson Street
# Rapides - (Reservation Only)
Clifton-Choctaw Reservation, Inc.
1146 Clifton Rd.
Credit Extension Agreement
This program provides eligible customers additional time to pay an arrears balance in a non-emergency situation. Cleco reserves the right to deny a credit extension agreement under circumstances in which it feels an agreement would be imprudent.
Levelized Billing Plan
Levelized billing is a payment plan based on a 12-month average of your electric utility bills. Your bill is based on the monthly average of your bills for the previous 12 months.
Each month the average is calculated. This average is always rounded to the next whole dollar amount. An adjustment is made to the average bill amount each month to avoid overpayment or underpayment on your account. The plan is an easy way to balance your electric bills. Instead of fluctuating bills, you can expect to pay about the same bill each month.
To sign up for this service, you must have a zero account balance and be a customer in good standing. Call our 24-hour customer service line at 1-800-622-6537 or visit one of our customer service offices to enroll.
The Gatekeeper Program
Cleco employees are gatekeepers. They watch for signs that indicate an elderly or disable person may be in need of assistance.
Critical Care Alert Program
The Critical Care Alert Program identifies customers with medical conditions where loss of electricity would be detrimental to their well being and health. A critical care customer registration form must be completed and signed by a physician. Call 1-800-622-6537 or visit a local customer service office for a registration form. Hours: Monday - Friday 8:30am - 4:30pm Eligibility: For CARE:Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
For EEDBP: * Those whose income does not exceed 150 percent of the poverty level as established by the federal government
* Those who receive food stamps or Temporary Assistance for Needy Families (TANF)
* Those whose sole income consists of Social Security payments
* Vital government entities designated by the LPSC as providers of services essential to public health, safety and welfare
* Persons certified by a physician as needing life-sustaining, electrically operated equipment, or life-sustaining medical treatment that requires electricity.
Documents To Bring: For CARE: Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
For EEDBP: Enrollment for the program is done through the community action agencies listed below. Those wishing to enroll in the program should first call their local agency for information regarding the process used at that agency. Customers will need a Cleco bill, along with proof that establishes them as a member of one of the eligible groups when applying. Customers will be asked to fill out some paperwork, and eligibility will be verified by the agency and forwarded to Cleco. Those currently certified as Cleco critical care customers will only need to sign some paperwork to initiate participation in the program. Paperwork for critical care customers can be sent by mail at the customer's request.
Customers will have to re-certify every two years to remain eligible.
Note: Those currently enrolled in Cleco's Levelized Billing Program will receive no benefit from enrolling in the EEDBP as their energy bills are already levelized over a 12-month period.