Address:628 N Parkerson AveCrowley, LA 70526Map & Directions
Services: keywords: utility assistance weatherization
SMILE's official service areas are in St. Martin, Iberia and Lafayette Parishes. However, in recent years, the Agency has also been providing LiHEAP and Weatherization services in Acadia and Jeff Davis Parishes after it was awarded a state contract to do so.
LiHEAP, which stands for Low-Income Home Energy Assistance Program, is SMILE?s largest utility assistance program. The Agency receives more than $1 million to provide utility assistance for qualified households. The funding is based upon income guidelines and other criteria. Eligible applicants receive assistance, ranging from $150 to $500. The funds are forwarded to applicants? utility company, and applied to their bill. Eligible applicants can qualify for funds every six months.
Weatherization is a SMILE program that provides energy-saving measures to qualified homes, including mobile homes. Qualified homes receive minor maintenance repairs that assist in lowering their energy costs. For more information, please view Weatherization a subgroup of Field Operations, which is under the website listing of Departments.
Hours: 7:30-5:00 Monday-Thursday; 8:00-Noon/Friday
Eligibility: Family or individuals who meet poverty guidelines for general services. Two parent families or single parent family with children.
Documents To Bring: Contact office
Address:726 W 7th StCrowley, LA 70526Map & Directions
Services: Distribution to the needy of food, used clothing, help paying rent and utilities (no deposits or reconnect charges), help with prescriptions, referral to other agencies that may offer more services. Funding is through donations and local churches and a garage sale held the 1st Saturday of each month.
Utility Assistance Rent Payment Assistance
Hours: Opened every Friday, except the first of each month. Drop off times are scheduled for 6 a.m. to 6 p.m. Monday thru Saturday
Eligibility: Serves all ages, either sex, any religion. Must live in local Crowley and have proof of income
Documents To Bring: By referral or call for information, application and interview
Address:11 N Parkerson AveCrowley, LA 70526Map & Directions
Services: keywords: utility rent
ASSIST utilizes HPRP funds (Homelessness Prevention and Rapid Re-Housing Program)received from the Department of Children and Family Services (DCFS)to help provide rental and utility assistance to individuals and families facing homelessness.
Hours: M-F, 8A-4:30P
Eligibility: Individuals and families facing homelessness
Documents To Bring: Call for assistance
Address:824 E 1st StCrowley, LA 70526Map & Directions
Services: Acadia Council on Aging services include:
ENERGY ASSISTANCE: help with payment of utilities for people age 60 or older;
HOME DELIVERED MEALS: for the homebound age 60 or older (small donation is requested for this service);
MEAL SITE: center serves lunch for age 60 or older (small donation is requested for this service);
HOMEMAKER SERVICES: assistance with light housekeeping, errands, light meal preparation for age 60 or older (small donation is requested for this service);
FOOD FOR SENIORS: food distribution once a month of various can goods, juices, etc. for age 60 or older; groceries are to be picked up at sites in the town nearest client's home;
COMMODITIES: given every 3 months to those who qualify; offered to 60 years or older and also those who qualify (based on income); TRANSPORTATION: transportation to doctor, shopping and other services for age 60 or older (a donation is usually collected for this service);
SENIOR ACTIVITIES: bingo, pool, ceramics, movie and popcorn offered to age 60 or older; TELEPHONING: once a month for shut-ins age 60 or older, calls are made to the home for a friendly check to see if they are doing all right;
MEDICAL ASSISTANCE: in the form of applications for medical assistance (no age limit).
ADDITIONAL SERVICES: elderly housing in the Church Point area, respite care for Medicaid waiver participants, ombudsman program for nursing home residents, blood pressure monitoring throughout the parish. The Council on Aging is also an enrollment center for Medicaid, with an appointment.
Hours: M-F, 8A-4P
Eligibility: Anyone over 60, any age for Medicaid Enrollment, homebound for in-home services, under 60 can qualify for commodities
Documents To Bring: Call for appointment for interview and/or to make application and/or LA independent living assessment
Address:1011 Sittig StEunice, LA 70535Map & Directions
Services: The Society helps ONLY EUNICE, LA RESIDENTS who are determined by assessment to be truly need. Assistance is primarily with rent or utilities, but no deposits, also some medication Help is given at the discretion of the Society and is subject to availability of funds, which are provided by the community.
Keyword: Rental Assistance, Utility Assistance, Medication Assistance
Hours: M-Th, 8:30A-4:30P & F, 8:30A-12P
Eligibility: The needy of the city of Eunice who meet financial guidelines; aid is given subject to availability of funds
Documents To Bring: Call for information; documentation of income & expenses
Address:215 Anna StScott, LA 70583Map & Directions
Services: Housing and Urban Development low income housing, with rental subsidy; designed for independent senior citizens. Subsidy is known as HUD 202 Project Rental Assistance Contract (PRAC).Also serves as a Congregate Meal Location for seniors in Scott area.
Hours: Mon-Fri 8am-3:30pm (Office)Mon-Fri 12Noon (Congregate Meals)
Eligibility: 62 years of age and older Very low income
Address:1100 Chiasson StScott, LA 70583Map & Directions
Services: The St. Vincent de Paul Society of St. Martin de Porres Church assists needy parishioners with food, utilities and rent. Assistance dependant upon availability of funds (contributions of other churches).
Keyword: Rental Payment Assistance, Utility Assistance, Food Assistance
Hours: M-F, 9A-4P
Eligibility: St. Martin de Porres Church Parishioners who are in need; church referral is needed if client is from another parish and will assist as funds are available
Documents To Bring: Call for information
Address:1065 LA-749Opelousas, LA 70570Map & Directions
Services: Keywords: Rental Assistance, Utility Assistance, Transportation Assistance, weatherization home repair Senior employment pregnancy prevention teen medicaid enrollment food assistance home ownership counseling mortgage counseling foreclosure counseling
PROJECT CARE (utility assistance for the elderly age 60 and above) up to $50 toward payment of gas/electricity(only)..very limited resources available.One time assistance, no exceptions.
HOME ENERGY ASSISTANCE: utility payments made payable to vendors on behalf of eligible participants. Participants are eligible to apply every 12 months upon available resources.
WEATHERIZATION: weatherizes the homes of low-income residents to reduce the high costs of cooling and heating purposes. Low-income elderly homeowners get first priority. Activities include weather-stripping, caulking, replacing rotten weatherboards, roof-repairing, ceiling insulation, replacement of worn doors.
TRANSPORTATION: portal-to-portal; public non-emergency medical and human services agencies access transportation is provided to low-income elderly and general public of the parish, Monday thru Friday. Transportation sites include doctors, dentists, mental health, education (Project Independence), University Medical Center (Lafayette, LA) dialysis center, grocery shopping (occasional) and vocational Rehabilitation service/training resources
SENIOR COMPANION PROGRAM: senior companions...involved in valuable service through the Senior Corps...are part of the Corporation for National Services' efforts to engage Americans of all ages and backgrounds in community-based service. Senior Companions provide person-to-person non-medical support to help another stay independent. Join their ranks if you are age 60 or over, meet income requirements and are willing to serve 20 hours per week. Senior Companions will receive a tax-free stipend, pre-service orientation and monthly training. You will also receive reimbursement assistance for transportation and meals while on duty, an annual physical exam, accident and liability insurance during your service.
TEEN PREGNANCY PREVENTION PROGRAM: provides comprehensive awareness and education to teenagers (ages 8-19) and their parents/families on problems associated with teen pregnancies.
PRESCRIPTION ASSISTANCE PROGRAM: Applications are completed to assist customers with prescriptions through pharmaceutical companies.
MEDICAID OF LOUISIANA CERTIFIED ENROLLMENT CENTER: applications for Medicaid taken for women, children, senior citizens and disabled. Call the office (337) 948-3651 to schedule an interview.
HUD COUNSELING: provides housing counseling services to families with homes financed by HUD Guaranteed loans in areas of default mortgage, Pre and Post home purchasing, home maintenance and budget.
FEMA: assistance with past due (gas, light, water or rent/mortgage). Payments made to vendors on behalf of eligible participants.
EMERGENCY FOOD ASSISTANCE: nutritious food items are provided to the disadvantaged of the parish in emergency cases.
NEEDY FAMILY FOOD DISTRIBUTION: provides nutritious food in the form of surplus commodities to needy families throughout St. Landry Parish on a first-come-first served basis.
EMERGENCY MEDICAL PROGRAM: provide assistance with prescriptions and doctors visits.
LEGAL SERVICE COUNSELING/REFERRAL SERVICES: civil counseling referral to applicants (i.e. human services, general welfare benefits, job counseling and referrals)
JOB CORPS: referral, follow-up counseling services.
INFORMATION and REFERRAL: referral and coordination with other Human Services Agencies within the parish. Follow-up and home visit services are also provided.
Hours: 7:30am - 4:30pm Monday-Friday
Eligibility: Residents of St. Landry Parish meeting income guidelines
Documents To Bring: Call for information or walk-in.
picture ID; proof of household income; SS cards for all household members; proof of homeownership; physicians' orders/prescriptions; home utility bills; fire department report of loss
Address:2419 James Eaglin LaneOpelousas, LA 70570Map & Directions
Services: keywords:I&R aging council on aging food assistance congregate meals homemaker services I&R aging meals on wheels transportation medical senior recreation transportation elderly utility assistance personal care attendants medicaid enrollment
Offers transportation, congregate meals, meals on wheels, home delivered meals, recreation, referral, outreach, Medicaid enrollment, homemaker assistance, PCAs and a senior center for persons 60 years and older There is a waiting period for some programs In addition, limited energy assistance is offered.
Eligibility: Persons 60 years and older are eligible for services in St. Landry parish
Documents To Bring: All clients are assessed, using standard assessment forms, developed by the Governor's Office of Elderly Affairs
Address:330 E Landry StOpelousas, LA 70570Map & Directions
Services: About Cleco
Cleco Corp. is an energy services company based in central Louisiana. We have been in business since 1934, and throughout our years of service, we have perfected the basics of a successful electric utility business: reasonable rates, reliable service and customer focus.
Our two primary businesses are Cleco Power LLC, a regulated electric utility business serving approximately 276,000 customers in Louisiana, and Cleco Midstream Resources LLC, a wholesale energy business.
Today, we own approximately 1,360 megawatts of regulated generating capacity and manage an additional 691 megawatts for our partners through Cleco Power. In addition, we have almost 1,355 megawatts of unregulated capacity in operation through Cleco Midstream Resources.
To help us deliver reliable, reasonably-priced electricity to our customers, we use a diverse fuel mix of lignite, western coal, natural gas, oil and purchased power.
Customer Assistance Programs
Qualify now for the Cleco CARE discount
Cleco now offers a CARE (Cleco Alternative Rate for Electricity) program for low-income customers.
The CARE program provides low income customers with a 25 percent discount on the fuel portion of their bills during July, August and September.
Customers must qualify for the CARE discount through their local community action agency during the months of February, March and April.
Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
Customers will have to re-qualify each year for the CARE discount.
Energy Emergency Deferred Billing Program (EEDBP)
If the Louisiana Public Service Commission declares an energy emergency, eligible Cleco customers may defer a portion of their bill. Cleco developed this program under the guidelines of Legislative Act 629 of 2001, and Louisiana Public Service Commission Order No. R-26038. The deferral can be paid over a period of up to 12 months, depending on the amount. The amount deferred would be the amount in excess of a customer's previous year's Cleco bill for the period of time specified in the declared emergency. The example below shows what could be deferred.
$160.00 Current bill
$100.00 Pay now (bill for same month last year)
$60.00 Amount that can be deferred
To be eligible, last year's bill must be at least $20.00 lower than the bill for the specified period of time deemed an emergency. Generally, you would be responsible for paying the amount paid in the same month last year, or $100.00, on the regular due date. The $60.00 would be deferred and paid in installments over some period of time (see below).
Amounts and periods of maximum deferral are:
$20.00 - $75.00 may be deferred over a period of 1-3 months
$75.01 - $150.00 may be deferred over a period of 1-6 months
$150.00 and above may be deferred over a period of 1-12 months
COMMUNITY ACTION PARTNERSHIPS (CAP) AGENCIES LIHEAP PROVIDERS BY PARISH:
Allen Action Agency, Inc.
505 W. 7th Ave.
Beauregard Community Action Assn, Inc.
104 W. Port St.
Calcasieu Parish Office of Community Services
2001 Moeling St.
Lake Charles, LA
DeQuincy City Hall
300 N. Holly St.
# Rapides Parish
Cenla Community Action Committee, Inc.
1335 Jackson Street
# Rapides - (Reservation Only)
Clifton-Choctaw Reservation, Inc.
1146 Clifton Rd.
Credit Extension Agreement
This program provides eligible customers additional time to pay an arrears balance in a non-emergency situation. Cleco reserves the right to deny a credit extension agreement under circumstances in which it feels an agreement would be imprudent.
Levelized Billing Plan
Levelized billing is a payment plan based on a 12-month average of your electric utility bills. Your bill is based on the monthly average of your bills for the previous 12 months.
Each month the average is calculated. This average is always rounded to the next whole dollar amount. An adjustment is made to the average bill amount each month to avoid overpayment or underpayment on your account. The plan is an easy way to balance your electric bills. Instead of fluctuating bills, you can expect to pay about the same bill each month.
To sign up for this service, you must have a zero account balance and be a customer in good standing. Call our 24-hour customer service line at 1-800-622-6537 or visit one of our customer service offices to enroll.
The Gatekeeper Program
Cleco employees are gatekeepers. They watch for signs that indicate an elderly or disable person may be in need of assistance.
Critical Care Alert Program
The Critical Care Alert Program identifies customers with medical conditions where loss of electricity would be detrimental to their well being and health. A critical care customer registration form must be completed and signed by a physician. Call 1-800-622-6537 or visit a local customer service office for a registration form.
Hours: Monday - Friday 8:30am - 4:30pm
Eligibility: For CARE:Income qualifications for this discount are the same as those required for Low Income Home Energy Assistance Program (LIHEAP) assistance.
For EEDBP: * Those whose income does not exceed 150 percent of the poverty level as established by the federal government
* Those who receive food stamps or Temporary Assistance for Needy Families (TANF)
* Those whose sole income consists of Social Security payments
* Vital government entities designated by the LPSC as providers of services essential to public health, safety and welfare
* Persons certified by a physician as needing life-sustaining, electrically operated equipment, or life-sustaining medical treatment that requires electricity.
Documents To Bring: For CARE: Customers who apply and are accepted for LIHEAP assistance during the three-month CARE signup period will automatically be approved for the CARE discount
For EEDBP: Enrollment for the program is done through the community action agencies listed below. Those wishing to enroll in the program should first call their local agency for information regarding the process used at that agency. Customers will need a Cleco bill, along with proof that establishes them as a member of one of the eligible groups when applying. Customers will be asked to fill out some paperwork, and eligibility will be verified by the agency and forwarded to Cleco. Those currently certified as Cleco critical care customers will only need to sign some paperwork to initiate participation in the program. Paperwork for critical care customers can be sent by mail at the customer's request.
Customers will have to re-certify every two years to remain eligible.
Note: Those currently enrolled in Cleco's Levelized Billing Program will receive no benefit from enrolling in the EEDBP as their energy bills are already levelized over a 12-month period.